After-Sales Service
At ShineLong, the relationship with our customers goes beyond the successful delivery of LED products. Delivery is just the beginning of the relationship, and we are committed to building long-term partnerships with our customers to become their preferred supplier for their customized lighting needs. By manufacturing and distributing high quality LED lights, and regularly following up with our customers on a weekly basis to ensure that the lamps are performing well, we deliver on our promise to always earn our customers’ trust with reliability and service.
Why do we do after-sales service?
After selling our LED lights product to our customers we do not just keep quiet we follow on them to check if they have any questions or problems regarding the product. We have a strong team of after-sales departments who do follow-ups on our customers to make sure that we meet all the satisfaction they needed. ShineLong does follow-ups on the client to make sure that we maintain the existing trust and build a very strong relationship. We have a qualified team that if you have any problem regarding our products, they make sure that they sort you on time so that you achieve your intended mission of our LED lights.
Having been in existence for the past 10 years we know what is necessary to be done for our valued customers and that’s why we make sure we do the follow-ups after delivering our products. The full satisfaction of the customer is not only delivering quality products on time but also following up on them to ensure that the product serves the required purpose.
Service and selling strategies at the time of sales
After-sales services at ShineLong start from the moment we receive an order from our customer even before we deliver. The first thing we do is thank the customer for the business, confirm with you the day you need the products and add the contacts to our system for easy communication. Having a good strategy for after-sale service is good because it enables the company to gain customer loyalty. At this stage, we explain to our client our refund policy such as warranties and refunds.
Follow-ups
At ShineLong, we believe excellent customer service creates lasting impressions. During follow-ups, we first confirm if the goods were delivered on time and in good condition, showing our commitment to customer satisfaction. Next, we assist with any installation challenges, offering clear guidance and maintenance tips for our durable LED lights. We also encourage feedback, helping us improve and address customer needs effectively. Our team ensures access to online support for questions anytime. Weekly follow-ups are part of our promise to keep everything running smoothly, building strong, lasting bonds with our clients.
Build customers loyalty
Having customer loyalty is very important. Most customers appreciate personalized attention and care and that is why it is important to follow up on the clients to gain more trust. When talking with the client we make sure we have all the background information including the name so that you feel more valued and appreciated. Whenever we have discounts or promotions, we make sure that our valued customers are the first to know. By doing so you will feel loved and required in the company because we always prioritize you. We offer rewards to the new customer referrals to make sure that we all enjoy the quality LED lights and get the everlasting solution to the lighting problem despite different projects.
High quality LED lights warranty
You have been asking yourself if ShineLong offers a high quality LED lights warranty. We value all our clients and we make sure that all our clients are satisfied by giving out warranties. Despite providing the best value for your money we also make sure that you have a warranty in case of any problem. As the leading manufacturers of high quality LED lights we offer Five years warranty for the products certified by TUV, VDE, ENEC, UL, DLC, SAA, UKCA, CE, RoHS, ShineLong calculates all the warranties from the date of shipment.
Our warranty periods for the light fixture components all parts, option kits, maintenance kits, spare kits, and accessories shall be free from defective workmanship and materials for the period of five years and three months for the products certified by TUV, VDE, ENEC, UL, DLC, SAA, UKCA, CE and RoHS. All the warranty will be calculated effective date of the shipment.
What our warranty means for you?
If by any chance during the period of specified warranty and ShineLong product proves to be defective and or fails under normal circumstances and applications, ShineLong shall at its option during the warranty period repair or replace the defective products for free. We shall also shoulder the responsibility for any transportation fees that may arise from our company to your location of residence. In case of any other costs incurred, we shall settle through negation with our valued customer.
When is our warranty void to you?
Your product warranty becomes void and shall not apply in specific cases/events, including but not limited to:
- Any modification of the product(s) after it has been shipped out.
- Improper usage or incurring damages due to faulty installation.
- When the product gets damaged by accident, abuse, neglect, or improper handling.
- Damage by third-party components, accessories, or services not specified in the product’s documentation; and or
- Any act of nature that is beyond our abilities including – but not limited to – fire, flood, power failure or surge, or any other force beyond ShineLong’s reasonable control.
